Consumer Rights in India: How to File a Consumer Complaint?

Published on: Lawiz Team

Learn about consumer rights in India, how to file a consumer complaint, legal protections, and where to seek help.

What Are Consumer Rights?

Consumer rights in India include Right to Safety, Right to Information, Right to Choice, Right to Redressal, and more.

Consumers can file complaints for defective products, unfair trade practices, fraud, overcharging, and misleading advertisements.

Step 1: Contact the seller. Step 2: File a written complaint. Step 3: Approach Consumer Forum. Step 4: File online on NCDRC portal.

Maintain receipts, email conversations, warranty cards, and other proofs before filing a complaint.

Consumer cases go through District, State, and National forums depending on the amount of financial loss involved.

What is the time limit for filing a consumer complaint?

Consumers must file a complaint within 2 years from the date of the incident.

Can I file a consumer complaint online?

Yes, you can file complaints online at the National Consumer Disputes Redressal Commission (NCDRC) website.

What compensation can I get from a consumer court?

Compensation may include a refund, replacement, damages, or penalty imposed on the seller.

Do I need a lawyer to file a consumer complaint?

No, consumer forums allow individuals to represent themselves without hiring a lawyer.